Tim Hortons - Tell Tims - customer feedback survey

Tim Hortons

customer survey instructions.

Company Name
Tim Hortons
Available in
Survey Category
Link to Survey
Survey Reward
Free Menu Item

About the Survey

Tim Hortons customer feedback survey - Tim Hortons Customer Experience  - Tell Tims customer service customer satisfaction survey company  Tim Hortons is one of the most rapidly expanding food companies in United States. It also owns and operates 2000+ food outlets serving millions of people across country. The restaurant's specialty  is the well-known fast food menu. customer service customer satisfaction survey company  Since 2002, Tim Hortons has taken pride in being 'The Home of The Original Chicken Sandwich'. This is one reason why it needs to have high quality customer feedback management system for gaining consumer trust and loyalty.

Tell Tims customer service customer satisfaction survey company  This customer feedback management system is not only used for getting consumer trust and loyalty but also for improving customer experience, increasing sales performance, decreasing expenses, achieving better customer retention rates.

Why do companies conduct Customer feedback surveys

An important incentive to survey consumers is for measuring. Gathered input at various times throughout the year can help you compare data from one year to the next to see if any changes are required and whether they were accepted favorably or had a beneficial impact. You'll be able to keep tabs on your progress in near real time eventually.Surveying your customer base is also a fantastic method to gather demographic data. Getting insight into who customers are allows a company to refine their product and marketing. This is where a lot of the value comes from when you fill in a survey.

A company wants to know who you are and what you liked or disliked, they can then market to a wider audience of people who have a similar background or interests to you. It's crucial to pay attention to your consumers from the outset. You should poll your consumers in order to learn how they feel about your firm, goods, services, and charges. If a company want to know what prospects care about, the easiest way to find out is to ask. It's a simple method to find out what you like, dislike, and where there may be room for improvement. Remember that satisfied customers become repeat, loyal customers who are more inclined to repurchase and share their experience with others.

Tim Hortons Survey Rewards - Free Food Menu Items to Order - Online Customer Feedback Survey

Tell Tims customer service customer satisfaction customer experience survey company  There are two ways you can go about giving feedback to Tim Hortons: either by calling their customer hotline or visiting official website and completing a guest experience survey online. This fast food restaurant chain offer amazing rewards for those who take part of customer feedback. customer experience customer survey customer service customer satisfaction.

It also asks for feedback on food quality, service and cleanliness of restaurant facilities as well as your overall customer experience at Tim Hortons.

Tim Hortons customer feedback survey Tim Hortons guest experience

This survey instruction guide contains all the information you need to complete the Tim Hortons customer feedback survey. Find details on the methods to complete the survey, where to find the survey online and in store, all the information you need to gather prior to completing the survey, what types of questions you should be prepared to answer and how to redeem the survey reward.

The Tell Tims survey satisfaction survey gives you the chance to provide your feedback in exchange for a small reward in the form of a free menu item on your next visit.

Tim Hortons customer satisfaction survey

Take the Tell Tims  survey– Tim Hortons website offers customers the chance to provide feedback on their visits. The Tim Hortons guest care team love providing valuable feedback gives you the opportunity to get a free menu item as a reward.

Tell Tims - Tim Hortons guest satisfaction survey

This survey guide contains a detailed guideline about Tim Hortons Guest Satisfaction Survey its rules and regulations, requirements, entry methods, entry dates and other related information needed by the customers in order to participate in this amazing offer.

Similar to the Pizza Hut and Subway surveys, the questions asked here are specific to your visit.

Tim Hortons feedback Survey Question Examples

When you complete the Tim Hortons feedback survey, they appreciate that you answer questions truthfully. You may help shape the future direction of the airline by filling out a few short questions. You should be prepared to answer a few simple questions like.

  • What was the customer service quality at this restaurant like?
  • What food menu item did you order?
  • What was your order method?
  • Did you receive sufficient customer service satisfaction from this location?
  • Have you had a meal or an order yet today at Tim Hortons?
  • How would you rate the cleanliness of our restaurant facilities?

Tell Tims Guest Survey Rewards

By completing the Tim Hortons feedback survey, you are rewarded with a free menu item. The free coupon code is presented to you at the completion of the survey.

tim hortons survey

Tell Tims Guest Experience Survey Entry Method

There are two ways to enter which you can use depending on your preference at  Tell Tims website : Online surveys - this is where you can take a customer service survey from your computer or mobile device.

Tim Hortons Guest Experience Survey Entry Dates and Deadline

You can take part in the customer service customer satisfaction survey at Tell Tims as soon as you finish your last visit to a Tim Hortons restaurant any time within the 30 days after that date.

Survey instructions

Follow these step-by-step instructions for the best results

tim hortons survey

How to enter the Tim Hortons Survey– Simply go to the survey link and follow the instructions – if you need more guidance please continue reading.

  1. Enter in your 21 digit survey code from your receipt
  2. The first question is going to be about your overall experience. Answer this question on a scale of highly satisfied to highly dissatisfied.
  3. Answer your order method, for example if you ordered at the drive through or carry out.
  4. Next answer some details about your order
  5. Did you use the Tims Rewards program?
  6. Next, answer questions on the ‘Friendliness of our team’, The Tims Rewards Program, if there was a problem during your visit, will you be returning to Tims
  7. You will then have the option to leave longer form feedback
  8. Did you order breakfast items or baked items?
  9. Answer more detailed questions about what menu item you ordered
  10. Then answer questions about how satisfied you were with each menu item
  11. How To Redeem Survey Rewards
  12. Once you have the completed the survey – will be presented with the validation code – write the code on the back of the receipt and take it in to Tim Hortons  for the reward on the receipt. The survey reward changes to check what yours is for. Sometimes this could be Tim Bits or Iced Coffee.

The Tim Hortons survey only takes 5 minutes, so is worth your time to complete

tim hortons survey

Survey Rules

You can complete the Tim Hortons customer survey by going to their official website. There you will find a customer feedback form that will take a few minutes of your time and provide valuable information for improving future customer experience.

• You must have a device like a Laptop, PC or Mobile with a reliable internet connection in order to access the Survey.

• You must have a basic understanding of English or Spanish

• Must be completed within 30 days of purchase

• 1 survey per person per month

• Not available to employees or their families

About the Company

Tim Hortons is a Canadian based restaurant that was foundedin 1964 by the famous ice hockey player, Tim Horton and Ron Joyce. The fastfood chain has more than 4,500 restaurants worldwide with their first U.S.location opening up in 1984. Tim Hortons is known for their coffee and donutsamong other things like breakfast sandwiches, baked goods and smoothies.


In the fiscal year ending in 2018, Tim Horton's generatedover $4 billion in revenue.

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