JCPenney customer feedback survey

JCPenny

customer survey instructions.

Company Name
JCPenny
Available in
Survey Category
Retail
Link to Survey
http://www.jcpenney.com/survey
Survey Reward
10% off your next purchase

About the Survey

Customer comments are highly valued by retail businesses, and they welcome your participation in their client satisfaction survey. You can help shape the company's future by filling out a few brief questions. It's simple, straightforward, and quick for consumers to offer useful feedback through the JCPenney survey.

JCPenney value your feedback as a customer and provide a survey to collect information. Without the survey, JCPenney finds it difficult to improve their service and customer experience in a meaningful way.A wide variety of retailers such as Kohl's and JCPenney utilize customer feedback surveys to gather ideas from their customers.

You can help make the company better by completing the survey.Be truthful with your answers as this will provide you with a better experience in the future and it is beneficial for other consumers who may visit this location

Survey instructions

  1. Go to the survey link above
  2. Be truthful in your answers
  3. Enter code from the receipt and click start
  4. Answer questions.
  5. Complete any multi-choice, short answer or long answer questions
  6. Complete multi-choice options about your customer experience on the scale provided
  7. Receive a coupon via your email.
  8. Print out the coupon or follow the directions of how to redeem the 10% off

Survey Rules

See the terms and conditions at www.Jcpenney.com/survey

About the Company

Feedback surveys are a survey given to customers or potential customers that ask them about their experience with the company. The feedback is then used by the company to help reward employees and create new policies for customer service. Customers take these surveys because they want their voices heard, but also because it's a way of getting free products from companies in exchange for taking the survey. In the case of JC Penney, customers were asked to take a survey after using their jcp rewards card or checking out at a store. In return for completing the survey, customers would receive a coupon worth $5 off of a purchase of $25 or more at any JC Penney store.

Completing surveys help companies collect data on what customers want or don't want. It also helps companies better their customer service to improve the overall experience of the customer, thus hopefully encouraging sales and getting customers to come back for future purchases.

These articles contain a lot of information about what type of surveys JC Penny asks customers to complete after shopping in-store or online, as well as what they offer customers in return for completing the survey.

These articles are useful because they offer insight on what JC Penny is doing to help their customers and create new policies for customer service after feedback collected from customers via surveys.

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