Bunnings NZ Customer Feedback - Have Your Say


customer survey instructions.

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About the Survey

This survey instruction guide contains all the information you need to complete the Bunnings customer satisfaction survey. This survey applies to both Bunnings customers and Bunnings Trade.

Find details on the methods to complete the survey, where to find the survey online and in store, all the information you need to gather prior to completing the survey, what types of questions you should be prepared to answer and how to redeem the survey reward.

The Bunnings.co.nz/haveyoursay guest satisfaction survey gives you the chance to provide your feedback in exchange for a small reward.

Why do companies conduct Customer feedback surveys?

For companies, it is valuable to collect customer survey information in order to help shape their product. Companies like BUNNINGS want to make their product as user friendly as possible – this is the way they attract more customers – especially in the retail industry, reputation matters.

Companies collect customer experience data and feedback like how you enjoyed your experience and what you disliked. Feedback is important information for retailers to collect as this gives useful insight into the way a product can be improved.

It's a simple method to find out what you like, dislike, and where there may be room for improvement. Remember that satisfied customers become repeat, loyal customers who are more inclined to repurchase and share their experience with others.

The BUNNINGS Customer Feedback Survey

Take the survey at www.Bunnings.co.nz/haveyoursay – BUNNINGS offers customers the chance to provide feedback on their visits. Providing valuable feedback gives you the opportunity to get a free menu item as a reward.

Be part of the survey now https://www.Bunnings.co.nz/haveyoursay/

This survey guide contains a detailed guideline about BUNNINGS Guest Satisfaction Survey its rules and regulations, requirements, entry methods, entry dates and other related information needed by the customers in order to participate in this amazing offer.

BUNNINGS Survey Question Examples

When you complete the BUNNINGS survey, the company appreciates that you answer questions truthfully. You may help shape the future direction of the airline by filling out a few short questions. You should be prepared to answer a few simple questions like.

• Would you visit this location again?

• Was the person who served you polite and helpful?

• Was the item you were looking for in stock?

• Was you experience a good one?

• How would you suggest any improvements were made?

• Try to be thoughtful with your feedback as short and not detailed answers aren't usually taken into consideration

Bunnings Have Your Say Guest Survey Rewards

Unlike some other popular New Zealand surveys, Bunnings does not offer a reward for submitting feedback.

If you are looking for customer feedback surveys that reward you for your time, the following surveys offer rewards

Survey instructions

How to enter the BUNNINGS Survey– Simply go to the Bunnings.co.nz/haveyoursay survey link and follow the instructions – if you need more guidance please continue reading.

You can only enter this survey online or by mail.

In order to begin the survey, you will be asked to enter your survey code located on your receipt or enter your town, state and store.  

1. Go to the URL of BUNNINGS Survey at www.Bunnings.co.nz/haveyoursay.

2. First, enter details about the store you would like to provide feedback on, Enter your 16 digit survey code number, select the time and date of your store visit and how often you visit Bunnings NZ

3. The first question you are asked is “How likely are you to recommend Bunnings to a friend or colleague?” – you are asked to rate this on a scale of not at all likely to extremely likely. You also have the opportunity to provide a reason for the rating.

4. The next section is about your customer satisfaction. You are asked about your overall satisfaction and if you were satisfied with the service you received. Both of these questions are answered on a scale of ‘Not Satisfied At All’ to ‘Extremely Satisfied’

5. More questions? If you have an extra 3 minutes Bunnings would like to ask you some more questions.

6. You are asked about how satisfied you are with various aspects of the store including; Ease of checkout, Ease of finding what you were looking for and Appearance of the store.

7. The next questions are Were you acknowledged by a Team Member during your visit? And Did someone help you prior to check-out?

8. Bunnings now would like to know about how the team performed. Were you treated like a valued customer? Were staff members knowledgeable? Were employees helpful?

9. The next questions are about the Bunnings product offerings. Were you happy with the product selection, product pricing and product quality? And were you able to find the products you were looking for?

10. The final questions are about if you have any other feedback you want to provide. The bunnings survey has a place for you to write in your own feedback. You also have the opportunity to recognize a specific team member or request a call back

  1. You are all finished

Survey Rules

Find a Bunnings Near Me

Bunnings have stores located throughout Zealand - use the store locator tool on the Bunnings website to find your nearest store. Bunnings are always opening more stores, so check back frequently to find one near you.

Bunnings stores can be located in;

Christchurch Airport
Grey Lynn
Mt Roskill
Mt Wellington
New Lynn
Constellation Dr North Shore
Mt Maunganui
Hamilton South
Te Rapa
Hastings Central
Lyall Bay
New Plymouth
Palmerston North
Wellington Central

Contact Bunnings

Bunnings 0800 Number

You can contact the Bunnings support services on 0800 800 695

Bunnings National Office

The Bunnings National office is located in Ellerslie Auckland, the full address is:

Central Business Park, Building 1, Level 3
660 Great South Road, Ellerslie, Auckland 1051
PO Box 14436, Panmure, Auckland 1741
Phone: 09 978 2200

Contact information for Bunnings

The preferred contact method for bunnings is via the website contact form

Click on the link above and select your reason for contacting. Someone will be in touch as soon as they can.

Bunnings Trade

Bunnings trade operate the famous Power Pass for trades and professionals. The Power Pass card comes with different levels of discounts on different products.

The different PowerPass tiers are

  • PP Cash Card
  • PP 20 Day Accounts
  • PP Apprentice

About the Company

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